FAQ

1. Which cars are Defenzo Wallbox chargers designed for?

   Defenzo Wallboxes fit all electric cars and plug-in hybrid models with the European Type 2 standard. In case of doubt - please contact us.

2. Are Defenzo Wallbox chargers weather-resistant and is charging an electric car safe even in the rain?

   Yes. The IP54 rating guarantees that the charging station can be installed outdoors and used during rainfall, for example. Detailed information on using the device can be found in the Defenzo Wallbox user manual, which can be downloaded HERE.

3. Does the vehicle need to be additionally secured during charging?

   The charging process is completely safe, so it is sufficient to follow the recommendations in the user manual. When charging the vehicle, the cable plug is locked in the car, so it is not possible to accidentally interrupt the charging process, for example by a child.

4. Is there a risk that an unauthorized person will charge their car at my expense?

   Defenzo Wallboxes have RFID cards, thanks to which you have full control over access to the charger - no random person will use the device. In the Smart model, we can also manage the charging process in the Drive Green Next mobile app.

5. How will I know that the charging process is running correctly?

   The devices are equipped with an LED indicator that informs you of the status. A flashing blue LED means charging is in progress. Information on other color indicators can be found in the user manual. Defenzo Wallbox AC22 Smart has a built-in LCD screen that displays messages about the charging process and device status.

6. How often can I use the charger?

   There is no limit to the frequency of using the device. Defenzo Wallboxes allow you to charge electric vehicles any number of times a day.

7. Are there technical requirements for installation?

   Yes, the technical infrastructure should be checked by a specialist. Please note that the installation of the device must be performed by a qualified electrician. Remember to install the required external residual current device (RCD) and other required components.

8. Can I install the wallbox myself?

   The installation of Defenzo Wallbox should be performed by an installer with appropriate qualifications.

9. Why is it worth buying a wallbox instead of charging the car from a standard socket?

   Charging time using Defenzo wallboxes is significantly faster compared to charging a vehicle from a regular electrical outlet. Additional advantages include high safety during charging and reduced energy losses observed when charging from a standard socket.

10. Is it possible to use "smart features" and dynamic energy management with Defenzo devices?

    Yes, Defenzo Wallbox AC22 Smart supports dynamic energy management and other smart functions. For detailed information, please contact us.

11. Defenzo Wallbox AC22 charges my car with a power of less than 22 kW - what to do?

    There are several possible reasons for charging an electric vehicle with limited power. First, check whether the vehicle can be charged with a power higher than 11 kW. Second, check the rotary switch setting inside the device - to charge with a maximum power of 22 kW, the switch should be set to "E" (which corresponds to 32A). Other reasons could be a high state of charge of the battery, too high or too low battery temperature, or other reasons.

12. How do I register the Master RFID card in my device?

    To register Master cards, disconnect the power supply, open the front cover of the device, set DIP switch 1 to ON, and restart the device. The first RFID card swiped in the reader within 60 seconds of restart will act as the Master card. You can use it to add more user cards.